Booking Terms and Conditions
Applicable to bookings made prior to 19 May 2020
These terms and conditions form part of an agreement between the Tasmanian Walking Company and the Guests referred to in the booking form.
How to book
Either phone our reservations team or email us to confirm availability. Once a tentative booking has been made we will forward a confirmation of tentative booking along with a booking form which the guest must complete within 2 weeks of the booking being made. The form can be returned by fax, post or a scanned copy via email. Bookings are not confirmed until a deposit has been received (see below) and availability on the walk requested confirmed.
All pricing is in Australian dollars and quoted on a per person twin share basis. A supplementary price is available (see below). Payment may be made by direct deposit, cheque (AUD only) or credit card (we do not charge a fee for Australian Visa or Mastercard debit card, we do charge a 1% fee for Australian Visa and Mastercard "credit" cards, a 2% fee for all Foreign Visa and Mastercard "cards", and 3% fee for all American Express cards). These fees are subject to change.
Bookings are not confirmed until a deposit of $500 per person has been received if the booking is made more than 60 days prior to departure. For reservations made 60 days or less from departure date, full payment is due at time of booking. Deposits must accompany the booking form.
All accommodation is twin share. We will endeavour to ensure that single travellers will share with the same gender; however this cannot be guaranteed as it will be determined by the makeup of the group. Mixed gender sharing is deemed acceptable on the Cradle Mountain Huts Walk but not at the Bay of Fires Lodge or the Wineglass Bay Sail Walk. If a single room is demanded, a supplementary price of 75% of full fee will apply. This needs to be stipulated at the time of booking.
Prices are quoted on a seasonal basis - winter, shoulder and peak. Please refer to your rates for current prices.
Pricing includes pick up and return from the designated collection and return point; transport to the start of the relevant walk experience; twin share accommodation during walk; all food; national park passes; Overland Track fee (Cradle only); ferry transfers across Lake St Clair (Cradle only); use of back pack and Gore-tex jacket (if required) for duration of walk; and two qualified guides (and skipper for the Wineglass Bay Sail Walk) for the duration of the walk.
We offer a complimentary wine allocation per night (additional alcohol is available from Bay of Fires Lodge at extra cost). No price reduction is available for guests who choose not to avail themselves of a glass of wine.
Cancellation by Guest
- The date of cancellation is the date that the Tasmanian Walking Company receives written notice of the cancellation
- For cancellations made more than 90 days prior to departure, a fee of $250 per person will be charged
- For all cancellations made inside 90 days prior to departure, no refund is available; however, you may be able to postpone your booking
- Cancellation, with no refund, will take effect if you fail to arrive at the pre-arranged meeting place at the time stipulated.
- No refund will be paid if you voluntarily leave your walk after it has commenced.
- No refund will be paid if you need to leave the walk for reasons of bereavement, injury or illness.
- Travel insurance and medical insurance are strongly recommended.
Postponement of booking by Guest
- For postponements made more than 90 days prior to departure; you may make one (1) change to your departure date with no charge.
- For postponements made between 90-45 days prior to departure, there is a $350 charge to change the departure date
- We do not accept postponements to bookings inside 45 days of departure. Travel insurance and medical insurance are therefore strongly recommended.
Cancellation by Tasmanian Walking Company
All of our walks take place in very special wilderness settings. We are at the mercy of nature in all her beauty and all her fury. We will under no circumstance knowingly place at risk the health and well-being of our guests and guides. In the case of natural threats, acts of God and the like (e.g. bushfires, impassable snow, unsafe sea conditions etc) we may need to cancel a walk with very little notice. In some cases, this can occur after the walk has commenced. If we need to cancel for any reason, we will fully refund the cost of the walk or provide a replacement walk at a later date convenient to both parties. Any other costs associated with travel to the designated pick up point, overnight accommodation, meals, etc will not be covered by us and therefore we strongly recommend travel insurance be taken out prior to travel.
The Tasmanian Walking Company reserves the right to cancel any walk up to 60 days prior to departure in which event a full refund will be made but all walks are guaranteed to depart once a minimum of 4 walkers are confirmed.
No walk will be cancelled inside 60 days and every effort will be made to consolidate numbers so that the booked walk will successfully depart. All walks with a minimum of 2 international guests are guaranteed to depart.
In rare circumstances, due to injury or unforeseen illness, we may need to evacuate you from a remote part of the walk. In Cradle’s case, evacuation is on foot (where the walker is physically capable) or by helicopter. Helicopter evacuations are expensive and in most cases will be at a cost to the customer.
There are two forms of Helicopter evacuation:
A) Tasmania Search and Rescue Service; this is a Government-funded service at no cost to the evacuee. Search and Rescue would only be used in cases where the condition is deemed to be potentially life-threatening.
B) Commercially Operated Helicopter Services; used where the ailment is not life-threatening but the evacuee is unable to walk out under their own steam. Sprains, broken limbs, severe fatigue or unexpected illness are usually associated with such evacuations. The cost of such an evacuation varies from approximately $2,000 up to $6,000.
In addition to helicopter costs, any associated staff wages and ground transportation costs will be borne by the customer.
For Australian residents, under the Australian Government Medicare Act, it is prohibited for any domestic travel insurance product to provide any financial reimbursement with regard to ambulance or air ambulance services. We therefore strongly advise our customers to take specific ambulance cover through their health insurance provider.
It is also strongly recommended that our customers take out travel insurance to cover (amongst other things) the costs associated with evacuation.
We recommend Travel Insurance in the strongest possible terms.
When selecting a Travel Insurance product, please ensure that it provides cover against personal accidents or injury, medical expenses, emergency repatriation and personal liability, cancellation for any reason including bereavement, delayed flights, lost luggage and personal effects.
We require that all walkers sign the indemnity prior to departure on the morning of the walk. This form indemnifies the company, its servants and agents or any of them from and against all costs, claims, actions, demands and liability whatsoever and howsoever arising from or in any way connected with the walking tour (including any transportation to or from the area in which the tour is to take place) including such costs, claims, actions, demands or statutory duty or otherwise on the part of the Company, or any of its servants or agents, and including any liability in respect of or related to your death, personal injury or loss of or damage to any property owned or possessed by you, but excluding any liability in respect of which the Motor Accidents Insurance Board is bound to indemnify the Company, its servants and agents pursuant to the Motor Accidents (liabilities and compensation) Act 1973 of Tasmania.
By signing this form you will also give us various acknowledgements including confirmation that you have been informed of the most appropriate form of footwear for the walk you are undertaking.
On the Cradle Mountain Huts Walk guests are required to wear lace up walking boots which have ankle support and firm treaded soles. On the Bay of Fires Lodge Walk and the Wineglass Bay Sail Walk guests are required to wear supportive walking shoes with firm treaded soles. New boots must be worn in. Waterproof or water resistant boots are recommended. Walking shoes are not acceptable on the Cradle Mountain Huts Walk and sand shoes and similar footwear are not acceptable on any of our walks.
Arriving on the day of departure for either walk with inappropriate footwear will result in forfeiting your walk without refund.
As part of our duty of care these recommendations are made in the interests of giving you the best chance to have the most enjoyable experience possible.
Health and Fitness Requirements
Walkers must be in good health and be moderately fit in order to undertake a walk. Some training and preparation work is required prior to departure. The more physically prepared you are, the more enjoyable your walk will be. Speak with our reservations staff for more information about health and fitness requirements and walk preparation.
Cradle Mountain Huts walkers will be required to walk an average of 10km per day for 6 days over varied terrain, with the longest day being 12km not including optional side trips.
Bay of Fires Lodge walkers will walk 14km on the longest day of the walk along beaches, some rocky headlands and bush trails.
Wineglass Bay Sail Walkers will walk between 6 - 7 hours on the longest day.
Medical Forms and Doctors Certificates
Anyone with a pre-existing medical condition is required to disclose it on their booking form and may be required to supply a doctor’s certificate or complete a confidential medical questionnaire.
Walkers 69 years of age or older must supply a doctor’s certificate stating that they are in good physical condition and that there are no known ailments or pre-existing medical conditions likely to prevent them from completing the walk.
This step assists us to ensure an enjoyable and trouble free walk for all involved.
Cradle Huts and the Overland Track are located wholly within a World Heritage Area and National Park. The Bay of Fires Lodge Walk is largely operated within a National Park. Wineglass Bay Sail Walk is largely operated within National Parks and marine reserves. Therefore, environmental responsibilities are taken very seriously. Prior to departure, you will be briefed about such responsibilities however, prior knowledge and awareness is extremely helpful. A good reference on such matters is the Tasmanian Parks and Wildlife Service web site www.parks.tas.gov.au.
Exclusion of Liability
- You acknowledge that walking in a wilderness area of a National Park is potentially a dangerous undertaking and you are undertaking such an activity at your own risk.
- You acknowledge and agree that you will undertake the walk freely, voluntarily and absolutely at your own risk and with a full appreciation of the nature and extent of all risks involved in the walk.
- You acknowledge that the Company is supplying you with recreational services (see clause 18).
- You hereby to the full extent permitted by law waive all of your legal rights of action against and fully release the Company from all liability arising from or connected with your death or personal injury howsoever arising out of or in relation to the participation by you in the Walk including without limitation, liability for a negligent or tortuous act or omission, breach of duty, breach of contract or breach of statutory duty on the part of the Company, its officers, directors, employees, agents or consultants.
- This waiver shall bind you and your legal personal representatives.
Limitation of Liability
(a) The Company does not exclude or limit the application of any provision of any statute (including TPA) where to do so would:
contravene that statute; or
cause any part of this contract to be void.
Except to the extent clause (a) applies, and to the extent permitted by law, the Company excludes all:
tortious liability (including negligence);
conditions and warranties implied by custom, the general law or statute; and
all special, indirect, incidental, consequential or punitive damage; and
economic loss, loss of profits, loss of revenue, loss of bargain, loss of goodwill, loss of anticipated savings, or loss of use of products or equipment, arising out of or relating to these terms and conditions, the walk, or any failure to supply or delay in supplying the walk, whether or not the Company was aware or should have been aware of the possibility of such loss or damage.
The Company’s liability to you for any breach of any express or implied provision of these terms and conditions is limited, at the Company’s option, to:
refunding the price of the goods or services in respect of which the breach occurred; or
providing, replacing or repairing those goods or providing those services again.
You must indemnify and hold harmless the Company and each of its officers, employees and contractors against any losses, costs, claims, damages, expenses, liabilities, proceedings or demands which any of them may directly or indirectly incur or suffer as a consequence of any breach by you of your obligations under these terms and conditions.
Survival and merger
No term merges on completion of any transaction contemplated by these terms and conditions.
Clauses 14, 15.1 and 15.2 survive termination or expiry of these terms and conditions together with any other term which by its nature is intended to do so.
The law of Tasmania shall apply to this Contract.
- If the person signing this Contract signs it for and on behalf of a Guest the signatory warrants and assures the Company that he or she has full power and authority to bind the Guest to the terms of this Contract.
- If clause 17.1 is relevant to this Contract the Guest shall on request being made by the Company at any time sign in his or her own name a Contract in the same form as this document.
- You acknowledge that the Company has relied on the representations made by you in relation to if relevant, your authority to sign this Contract, your circumstances, travel insurance availability, age and medical condition which representations you hereby confirm and warrant are true, correct and complete in every respect.
“Bay of Fires” means Bay of Fires Walk Pty Ltd ACN 088 617 672.
“Cradle Huts” means Cradle Huts Pty Ltd ACN 009 566 045.
“Wineglass Bay Sail Walk” means Wineglass Bay Sail Walk Pty Ltd ABN 45 088 617 742
“TWC or Tasmanian Walking Co” means Tasmanian Walking Company Pty Ltd ABN 47 127 733 742
“Booking Form” means the document described as “Booking and Guest Information Form” or such similarly described document recording the details of the guest and the guided walk chosen by the Guest.
“Company” refers to the Tasmanian Walking Company.
“Contract” refers to the agreement between us and you comprised in the booking form including the terms and conditions.
“Guest” means the person(s) so described in the booking form.
“Indemnity” means the form of indemnity attached to these terms and conditions and marked “Indemnity”.
“Recreational Services” means services that consist of participation in:
- a sporting activity or a similar leisure-time pursuit; or
- any other activity that:
- involves a significant degree of physical exertion or physical risk; and
- is undertaken for the purposes of recreation, enjoyment or leisure.
“Terms and Conditions” means the terms and conditions which form part of this contract.
“TPA” means Trade Practices Act 1974 (Cth).
“Walk” means any guided walk operated by The Tasmanian Walking company.
“We / us” is, where the context permits, a reference to the Company.
“You / your” is, where the context permits, a reference to the guest.