Our COVID-19 Safety Measures
The safety of our guests and staff has always been our number one priority.
We've been operating world-class guided walks for over 30 years—constantly enhancing our operational knowledge and procedures to deliver an outstanding guest experience, with a principal focus on the safety of our guests and staff.
Our team of senior leaders meet regularly to discuss our ongoing response to Covid-19 and ensure our decisions are based on the latest information, protocols, and advice from health authorities. This knowledge has informed the further development of our normal safety and risk mitigation strategy to activate new measures around Covid-19. Our Covid-19 safety measures are routinely reviewed to ensure ongoing compliance with any new directives from health authorities.
The following Covid-19 safety measures have been implemented on all walks operated in Tasmania by the Tasmanian Walking Company.
HAY FEVER AND ALLERGIES
Hay fever/allergies have very similar symptoms to, and can be confused with, Covid-19 symptoms. Current government guidance states anyone with new or worsening symptoms that are believed to be related to hay fever or allergies, must be get tested for Covid-19.
Listed below are some actions you can take to reduce the risk of hay fever and allergies disrupting your walk;
- Notify our Reservations Team by providing detailed information when completing your Guest Information Form or; provide a medical certificate stating that you suffer with hay fever or allergies.
- Ensure that any hay fever or allergy symptoms are kept under control during your walk. Bring your medication with you and take this on a regular basis throughout the trip in line with medical advice from your practitioner or in keeping with guidelines specific to your medication.
- If you are likely to present with hay fever or allergy symptoms on the morning of your trip departure, we ask that you act in accordance with government advice and complete a PCR test 72-hours prior to your trip. If you present with hay fever or allergy symptoms, evidence of a negative PCR test result is required to be sighted by your guides upon your arrival to our walker base.
Further information applicable to hay fever and allergies is available on the Tasmanian Government community update webpage.
If there is an onset of symptoms during your walk, you may be isolated from the group and removed from the trip. Tasmanian Walking Company will seek advice from public health and resultant action may include evacuation or other measures to limit exposure to others. You may incur a loss of part, or all, of your walker fee and other costs associated with evacuation.
Effective 12.01am 21 December 2021 face masks must be worn by everyone aged 12 and over when in public indoor settings in Tasmania.
During your walk you will be required to wear a face mask in the following settings:
- At the walker base during the pre-walk briefing and at the conclusion of your walk.
- In all communal spaces at the lodge and/or huts (masks can be removed to eat or drink but must be put back on immediately after you have finished).
- We require all staff to download the Tasmanian Government Check in Tas App.
- We follow relevant government advice and directions related to COVID-19 vaccinations for staff.
- We ask our staff for proof of double-vaccination or evidence of exemption. Any staff not vaccinated are tested for COVID-19 prior to departure.
- Routine monitoring of staff health is underway.
- All staff who show symptoms are requested to not attend the workplace until they undergo a COVID-19 test and are cleared by a qualified health professional to return to the workplace.
- All guides are trained in our COVID-19 operational response plan in the event that a guest, guide or staff member presents with possible COVID-19 symptoms during a trip.
- We require all guests to download the Tasmanian Government Check in Tas App and check in at the start of their walk.
- A Covid-19 risk assessment and minimising plan forms part of the Company's greater operational risk assessment and mitigation plan.
- All guests are required to complete a pre-departure questionnaire with specific Covid-19 questions, including whether they have travelled to or been in a high risk area within the last 14-days, have complied with any quarantine requirements, and disclose if they have contracted and recovered from Covid-19; or have been in direct contact with any person/s who have contracted Covid-19.
- On arrival for the walk departure, Company staff will carry out mandatory temperature testing of all guests and staff participating in the walk, including bus drivers.
- Face masks are available for all guests and staff for use at their own discretion.
- Guides will provide a pre-departure Covid-19 safety briefing, including trip protocols and guest and staff responsibilities to ensure everyone's safety.
PROOF OF VACCINATION
- Effective 15 December 2021, Tasmanian residents will need to provide proof of vaccination status within 5 days of making your booking or, for existing bookings no less than 14 days prior to your walk departure.
- Interstate guests must be double vaccinated in order to enter Tasmania, however if you have a medical exemption and are NOT vaccinated, but are permitted to enter the State, you must inform your guides on the morning of departure.
- Anyone who has not provided proof of vaccination status or who is exempt from the requirement to be vaccinated, will be required to undertake a Rapid Antigen Test at our walker base and return a negative result prior to commencement of the walker briefing.
- Tasmanian Walking Company will be unable to accept anyone who identifies as positive for Covid-19, to walk with us.
- Our maximum group size conforms to the compliance requirements of the relevant jurisdiction.
- If a guest, guide or staff member displays COVID-19 symptoms, our COVID-19 response plan will be activated prioritising the following steps:
- Immediate isolation of the COVID-19 symptomatic person(s) from the group.
- Liaison with local medical authorities.
- Guests, guides or staff members displaying symptoms consistent with COVID-19 will managed in line with public health advice, which may include evacuation from the trip.
In the event of evacuation, you may incur a loss of part, or all, of your walker fee and other costs associated with evacuation.
- Company vehicles must be cleaned regularly and before it is returned to company offices for use by a different person. Logs of such cleaning activity must be noted in vehicle logbooks.
- Any person presenting with virus symptoms must not travel in the vehicle at the same time as other non-symptomatic participants.
- Stringent hand washing/sanitisation before, during, and after food preparation.
- Guides to prepare and serve all food. Guests are not to touch group utensils.
- Guests are never to assist with cooking or cleaning.
- All surfaces to be wiped down at minimum twice daily with disinfectant products.
- As per our normal operating procedures, sleeping bag liners and pillowcases are washed after every trip. We continue to investigate new or additional measures to enhance our cleaning procedures to ensure we consistently maintain COVID-19 safe best practice.
- We continue to offer twin-share accommodation on the Bay of Fires Lodge Walk, Cradle Mountain Huts, Three Capes Lodge Walk and Twelve Apostles Lodge Walk.
- Maintain social distancing on the trail.
- Compliance with the local authority in relation to limits on the maximum number of people permitted within all enclosed spaces, including our walker base, lodge and hut communal spaces.
- Toilets and showers are cleaned every day.
INFORMATION ABOUT COVID-19 SAFETY MEASURES FOR OUR VICTORIAN WALKS
Guidelines and Covid-19 regulations are different in Victoria. If you are joining us on one of our Victorian walks you can read about the Covid-19 Safety Measures applicable to our Victorian Walks here.